Pickly Privacy Policy

Effective Date: 12/05/2025

1. Introduction
Pickly respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and store your information when you interact with our website, services, and communications.

2. What Information We Collect
We may collect and process the following categories of personal information:
– Identity Information: Full name, email address, contact number
– Order Details: Pickup store information, reference number, and order notes
– Delivery Address: Address where the order is to be delivered
– Payment Reference: Stripe transaction reference or bank transfer note (no financial data stored)
– Communication Records: Messages or emails exchanged with our support team

3. How We Collect Information
We collect your data through:
– Order form submissions on our website
– Voluntary communication through email or WhatsApp
– Website cookies that help improve your user experience (non-personal)

4. Use of Information
Your data is used for the following purposes:
– To process and fulfill your delivery orders
– To provide customer support and respond to your inquiries
– To improve our services and customer experience
– To verify payment and issue confirmations
– To meet legal and regulatory requirements

5. Sharing and Disclosure
We do not sell, rent, or trade your personal information with third parties.
We may disclose your data only in the following situations:
– To service providers or contractors assisting in our operations (under confidentiality agreements)
– When required by law, such as in response to a court order or government request

6. Security of Your Information
Pickly takes data protection seriously. We use industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:
– Secure website forms (HTTPS encryption)
– Restricted access to customer records
– Stripe’s secure payment gateway for transactions

7. Payment Processing
Stripe payments are encrypted and handled externally via Stripe’s secure platform. Pickly does not store, process, or access your debit or credit card details..

8. Data Retention
We retain personal information only for as long as necessary to fulfill delivery operations and meet legal obligations. Once data is no longer required, it is securely deleted or anonymized.

9. Your Rights and Choices
You have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate information
– Request deletion of your data (subject to legal exceptions)
– Withdraw consent to communication or data processing
To exercise these rights, please contact us via email.

10. Use of Cookies
Our website may use cookies for analytics and user experience enhancements. These cookies do not collect personal information and can be controlled through your browser settings.

11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new effective date. We encourage you to review the policy periodically.

12. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this policy, please contact us:
Email: support@pickly.co.nz
Phone: +64 290 430 7510