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Pickly – Terms and Conditions

Effective Date: 12/05/2025

1. Service Description
Pickly offers a convenient delivery service for customers who place click & collect orders from local retailers. Customers place their orders directly with the store and then contact Pickly to arrange pickup and delivery to their home or chosen address.

  • Pickly does not place orders on behalf of customers.
  • We pick up prepaid orders from supermarkets or other retailers and deliver them to customers across urban Hamilton.
  • Pickly does not deliver alcohol, tobacco, or any restricted items.

2. Order Booking Process
Customers can place their delivery request by filling out the order form on our official website.
Required details include:

  • Full name, contact number, Email address
  • Pickup store name and location
  • Order reference or number (if applicable)
  • Preferred pickup time
  • Delivery address

Once the order is submitted, the customer should follow the instructions provided and complete the payment through the available option on the website.
Orders must be booked at least a few hours in advance. Same-day service is subject to availability.

3. Delivery Fee and Payment Terms
A flat fee of $10 NZD applies for each delivery.
Payments can be made via:

  • Stripe (secure online payment through website at checkout
  • Payment must be completed before the delivery is processed.

4. Service Area
Pickly delivers within the urban area of Hamilton, New Zealand at a flat rate of $10.
For addresses outside Hamilton city limits, additional delivery charges will apply. The flat $10 rate does not apply to out-of-Hamilton deliveries.
Pickly reserves the right to reject bookings outside the service area based on feasibility.

4A. Delivery Restrictions
To maintain the safety and efficiency of our service, Pickly reserves the right to decline deliveries of
oversized, bulky, or heavy items that exceed standard carryable size. Examples of items not covered under the $10 flat delivery fee include:

  • Furniture (chairs, tables, shelves, etc.)
  • Appliances (microwaves, washing machines, fridges)
  • Bulk product packs or excessively heavy grocery orders

If your order includes such items, please contact us in advance via WhatsApp or email to confirm feasibility and applicable charges.
Pickly reserves the right to cancel or reschedule any booking that does not meet these delivery guidelines. A full refund will be issued in such cases.

5. Delivery Timing and Availability
Pickly offers both same-day and urgent delivery services based on availability.

  • Same-day deliveries are fulfilled whenever possible, depending on order volume and driver availability.
  • Urgent deliveries can be arranged if needed. Please contact us to check availability.
  • All deliveries are planned to ensure timely and efficient drop-off.

To request urgent delivery or ask about available slots, contact us via WhatsApp, phone, or email:
Email: support@pickly.co.nz
Phone: +64 290 430 7510

Customers must ensure someone is available at the delivery address during the agreed delivery window.

6. Customer Responsibilities
To ensure a smooth delivery experience, customers must:

  • Verify that the order is ready for pickup at the scheduled time
  • Provide clear and accurate delivery information
  • Respond promptly to Pickly’s messages for coordination
  • Be available to receive the order at the delivery address

If the order is not ready at pickup or if no one is available to receive it, Pickly may:

  • Wait for a limited time (up to 10 minutes)
  • Reschedule delivery (extra charges may apply)
  • Return the order to the store (in extreme cases)

7. Cancellations and Rescheduling
If you need to cancel or reschedule, please notify Pickly at least 1 hour before the pickup time.
If a delivery is cancelled after pickup, the full delivery fee is still chargeable.
If a store fails to prepare the order in time, Pickly may charge a revisit fee for a second trip.

8. Liability Disclaimer
Pickly is not responsible for the quality, quantity, or condition of the items provided by the store.
We do not open, inspect, or modify customer orders.
If items are missing or damaged due to store error, the customer must contact the store directly.
Pickly is not liable for delays caused by traffic, weather, or unforeseen circumstances beyond our control.

9. Privacy Policy
We collect and store only the information needed to complete your delivery.
Your data (name, address, contact info) will never be shared with third parties.
All communication is handled privately through email.

10. Changes to Terms
Pickly may update these Terms from time to time. Continued use of the service after such changes
constitutes your acceptance of the revised terms.

11. Contact Information
For questions, assistance, or feedback:
Email: support@pickly.co.nz
Contact Number: +64 290 430 7510